You should receive your order within ten business days. It will take one to three business days for us to process your order (before shipping). Once your order has shipped the estimated time of arrival is determined by the shipping method you selected.

Before Unpacking Your Order

• Each item included in your order has a water based ink stamp on it.
• As you unpack, inspect each item, taking care not to rub off the ink stamp.
• After inspection, providing you are satisfied with your purchase and are planning to keep your order, it may be washed.
• Do not remove the ink stamp from any pieces you decide to return.

Return Policy

China and Crystal Matchers, Inc. will honor a return if all of the conditions are met:

1. The item is returned within 10 days of receipt.
2. The ink stamp is in tact at the time of return.

We do not refund postage or shipping charges, unless the return of your order or an item is our error.

Damage in Shipment

Should your order arrive with any damage, do not discard the box or any packing materials. Follow these instructions:

1. First unpack your order and determine which piece is broken.
2. Immediately notify China and Crystal Matchers, Inc. that a piece is broken or damaged. If there is a replacement, China and Crystal Matchers, Inc. will hold it for you.
3. China and Crystal Matchers, Inc. will ship a replacement, if possible, or credit your account and then will notify you when it becomes available again.

Please have the number from the UPS label available when calling China and Crystal Matchers, Inc.